Ug8 takes every member's privacy seriously. This policy transparently explains how your personal data is collected, used, stored, and protected when you use our platform.
All your personal and financial data is protected with 256-bit SSL encryption technology. No external party can access your information without authorisation.
Ug8 has never sold, rented, or traded your personal data to any third party for their own commercial purposes.
You may access, correct, download or request deletion of your personal data at any time through your account settings.
Ug8's data management practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights are fully protected under the law.
Your data is only retained for as long as necessary to fulfil the purpose of collection or legal requirements. Once that period expires, data is securely disposed of.
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Quick Summary: ug8 collects your personal data solely to provide better services, process transactions, and ensure the security of your account. We do not sell your data. You may request access to or deletion of your data at any time. This policy applies to all ug8 platform users in Malaysia.
Welcome to the ug8 Privacy Policy. This document transparently explains how we — ug8, Malaysia's leading online entertainment platform — manage your personal data when you register, log in, make deposits or withdrawals, play games, or simply browse our website at ug8.onl.
This policy applies to all users of the ug8 platform, including registered members, website visitors and anyone who interacts with our services through any device — whether via web browser, mobile app or any other official ug8 channel.
By registering or continuing to use the ug8 platform, you agree to the collection and use of your information as described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact us to close your account.
ug8 acts as data controller in the context of Malaysia's Personal Data Protection Act 2010 (PDPA). This means we bear full responsibility for how your personal data is processed within our systems.
Ug8 collects various categories of personal data depending on the type of interaction you have with our platform. Below is a detailed breakdown of the data we collect:
| Data Categories | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, IC or passport number | Required (KYC) |
| Contact Information | Email address, phone number, residential address | Required |
| Financial Information | Bank account number, bank name, transaction history | Required (Transactions) |
| Verification Data | Username, hashed password, security questions | Required |
| Game Data | Betting history, wins, favourite games | Automatic |
| Technical Data | IP address, browser type, operating system, device ID | Automatic |
| Communication Data | Live chat records, support emails, complaints | When Applicable |
We do not collect sensitive data such as medical information, political views or religious beliefs unless required by law.
Your personal data is collected through several different methods when you interact with the ug8 platform:
Ug8 uses your personal data only for legitimate purposes directly related to the provision of our platform services. Below is a list of the primary purposes for data use:
Data Minimisation Principle: ug8 only requests data that is strictly necessary for the stated purpose. We do not collect additional information simply because it may be useful in the future.
Ug8 does not sell, rent, or trade your personal data to any third party. However, there are limited situations where we need to share your data with specific parties:
Cross-Border Data Transfers: If your data needs to be transferred outside Malaysia (for example, for international payment processing), ug8 ensures such transfers are protected by data protection mechanisms equivalent to or stricter than Malaysia's PDPA standards.
Ug8 continuously invests in security infrastructure to ensure your personal data remains protected at all times. The technical and organisational measures we implement include:
While we make every effort to protect your data, no system can guarantee 100% absolute security. You also play an important role by keeping your password confidential and not sharing your login details with anyone.
Ug8 uses cookies and similar tracking technologies to enhance your browsing experience and analyse platform usage. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. Most browsers allow you to view, delete or block cookies. Please note that blocking certain cookies may affect specific features within the ug8 platform.
As a data subject under Malaysia's PDPA, you have the following rights regarding the personal data ug8 holds about you:
Request a copy of all personal data we hold about you in a readable format.
Request correction of inaccurate or incomplete data in your records.
Request deletion of your personal data, subject to statutory retention requirements.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a structured format that can be transferred to another platform.
Request that we restrict how we use your data under certain circumstances.
How to Submit a Request: To exercise any of the above rights, contact our privacy team at [email protected] by stating your request type and account number. We will process your request within 30 working days.
Ug8 retains your personal data only for as long as necessary to fulfil the purpose of collection or to meet relevant legal obligations. Below are our data retention guidelines:
Once the specified retention period has lapsed, data will be securely disposed of using deletion methods that ensure the data cannot be recovered.
The ug8 platform is exclusively for users aged 18 and above. We do not knowingly provide services to minors or underage individuals.
Ug8 does not knowingly collect personal data from individuals under the age of 18. Should we discover that a child's personal data has been collected without proper age verification, we will take immediate steps to delete that information and close the associated account.
If you are a parent or guardian who believes your child has registered on our platform without consent, please contact us immediately at [email protected] so we can take the appropriate action.
ug8's age verification system includes KYC document checks and name verification against bank records. This helps us ensure that only eligible adult users can fully access our platform.
Ug8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform enhancements. The "Updated" date at the top of this page will be revised whenever an amendment is made.
For significant amendments that directly affect your privacy rights, ug8 will provide advance notice via:
Your continued use of the platform after the effective date of any amendment constitutes acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account before they take effect.
If you have any questions, concerns or complaints regarding how ug8 handles your personal data, our privacy team is here to help. Please reach us via:
For formal complaints regarding data protection, you may also contact Personal Data Protection Department (PDPD) Malaysia which is the regulatory body responsible for overseeing PDPA compliance in Malaysia.
Ug8 is committed to addressing every privacy inquiry and complaint seriously, fairly, and within a reasonable timeframe. Your trust is our priority.